Support

Questions, problems or an idea for a new book? Email us and we'll reply within two working days.

How do I get back a book I bought?

Tap Grown-ups on the bookshelf, answer the grown-ups' question, then tap Restore purchases. Books shared with Family Sharing appear automatically.

How does my child become the star?

Tap Be the Star on the bookshelf and add a face photo. Your child's face appears on the hero of every book. The photo never leaves your phone.

How do I remove a photo or clip?

Clear them in Be the Star, or delete clips in the Star moments gallery. Deleting the app removes everything.

How do I read on iPhone Duo?

Pick a book on the front screen, then open the phone: the story starts on the big inside screen and every page pops up as it opens.

Can I try a book before buying it?

Yes. Tap any locked book to read its first two pages free. To keep reading, a grown-up can unlock it on its own or with the set of four.

Why does it ask me to turn the phone?

The books are made to be read sideways, like an open picture book. If the phone is upright, a little card asks you to turn it, and the story starts as soon as you do. If nothing happens, your phone's rotation lock may be on: swipe down from the top corner to turn it off, or tap Read anyway.

What is the microphone for?

On one page of The Three Little Pigs your child blows on the phone to help the wolf huff and puff. The app asks a grown-up first, only listens for the blow, and never records it. Without the microphone, your child taps to huff and puff instead.

Can I change the language or voice?

Yes. In Grown-ups on the bookshelf you can choose the language (the stories are read aloud in English, Spanish, French, German and Japanese), the reading voice, or record the whole book in your own voice.

A book was bought by mistake.

Apple handles all payments, so request a refund at reportaproblem.apple.com.